Qis918 Terms and Conditions of Use

Qis918 is an online gaming platform dedicated to meeting the entertainment needs of adult players in Malaysia. We are committed to operating transparently, fairly, and responsibly. These Terms and Conditions are designed to protect the interests of all parties — both users and the platform — and to ensure a safe and enjoyable gaming experience for everyone.

We encourage you to save or print a copy of this document for your reference. For any enquiries regarding any section of these terms, the qis918 customer support team is available to assist via live chat or email at [email protected] at any time.

Definitions and Interpretation

In this Terms and Conditions document, the following words carry the meanings stated unless the context requires otherwise:

• "Platform" refers to the qis918.com website and the qis918 mobile app for iOS and Android, including all pages, services, and content available therein.
• "User" or "You" refers to any individual who accesses, browses, or uses the qis918 platform in any capacity whatsoever.
• "Account" refers to the personal account registered by a user on the qis918 platform.
• "Funds" refers to the cash or credits available in a user's account balance, including real money and bonus credits.
• "Wagering Requirement" refers to the minimum betting amount that must be reached before a bonus or bonus winnings can be withdrawn.
• "KYC" (Know Your Customer) refers to the identity verification process required before withdrawals or when requested by qis918.

All section headings in this document are for reference purposes only and do not affect the interpretation of the terms therein.

Eligibility & Account Registration

To register and use the qis918 platform, you must meet all of the following eligibility requirements without exception:

2.1 Age Requirement

You must be at least 21 years of age at the time of registration. qis918 takes its social responsibility seriously in preventing underage gambling. Any account found to have been registered by an individual below the required age will be terminated immediately and all funds will be forfeited.

2.2 One Account Only

Each individual is only permitted to hold one (1) active account on the qis918 platform. Registering multiple accounts using different names, email addresses, phone numbers, IP addresses, or payment details is strictly prohibited. If multiple accounts are detected, all associated accounts will be suspended and funds may be forfeited.

2.3 Registration Information

All information provided during registration must be accurate, complete, and up to date. qis918 reserves the right to request identity verification at any time. Users who provide false or misleading information will face account suspension without prior notice.

2.4 KYC Process

Prior to processing the first withdrawal or upon request, users are required to complete the KYC process by submitting the following documents:

• Valid national ID or passport
• Proof of residential address (utility bill or bank statement dated within the last 3 months)
• Documentation related to the payment method used

Failure to complete KYC within the stipulated timeframe may result in delayed withdrawals or a temporary account freeze.

Fund Deposits and Withdrawals

3.1 Deposit Methods

Qis918 accepts multiple deposit methods including local bank transfers, digital wallets, and supported online payment channels. All deposits must be made using payment methods registered under the account holder's own name. Third-party deposits are not permitted.

3.2 Deposit Limits

Minimum and maximum deposit limits vary by payment method. Users are encouraged to set personal deposit limits via the account settings page as part of responsible gambling practice.

3.3 Withdrawal Process

Withdrawals will be processed within 1–3 business days once all requirements are met. Withdrawals must be made via the same payment method used for the original deposit (except in specific approved cases). Withdrawals will only be sent to an account registered in the user's name.

3.4 Transaction Verification

Qis918 reserves the right to hold or delay any withdrawal for security review or compliance purposes. In such cases, our team will contact the user via their registered email or live chat to obtain any additional information required.

Bonuses, Promotions & Wagering Requirements

Qis918 offers a variety of bonuses and promotions from time to time to enhance your gaming experience. Each bonus is subject to the specific terms stated in the relevant promotion's terms.

4.1 General Bonus Terms

• Each bonus may only be claimed once per user unless otherwise stated.
• Bonuses cannot be directly converted to cash without fulfilling the wagering requirement.
• Qis918 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Unused bonuses will expire automatically once their validity period ends.

4.2 Wagering Requirement (Rollover)

The wagering requirement is the total amount you must bet before winnings from a bonus can be withdrawn. For example, a RM100 bonus with a 30x wagering requirement means you must place bets totaling RM3,000 before a withdrawal is permitted. The rollover rate for each promotion is clearly stated in the respective promotion's terms.

4.3 Bonus Misuse Restrictions

The following activities are considered bonus abuse and may result in bonus cancellation and account suspension:

• Placing opposing bets (hedging) using two or more accounts
• Registering multiple accounts to claim sign-up bonuses repeatedly
• Using automated software or bots to meet wagering requirements
• Colluding with other players to exploit bonus structures

Game Rules and Technical Accuracy

5.1 Game Fairness

All games on the qis918 platform use certified Random Number Generator (RNG) technology to ensure fair and unbiased results. Game outcomes are entirely random and cannot be manipulated by any party, including qis918 itself.

5.2 Technical Interruptions

In the event of a technical interruption, system failure, or software error during an active game, qis918 reserves the right to void the affected game round and return the wagered amount to the user's account. qis918 is not liable for any losses arising from technical disruptions beyond the platform's control.

5.3 Final Results

Results recorded by the qis918 server are final and binding. In the event of any discrepancy between what is displayed on the user's device and the server records, the server records shall be deemed accurate and valid. Users may submit a formal complaint through customer support channels within 72 hours of any issue occurring.

Privacy, Personal Data and Security

Qis918 takes the protection of users' personal data seriously. Our platform uses 256-bit SSL encryption to secure all communications and financial transactions. All personal data is collected, processed, and stored in accordance with the qis918 Privacy Policy, which can be referenced separately.

6.1 Data Collection

Qis918 collects personal information necessary for account registration, transaction processing, identity verification, and service improvement. We do not sell or share your personal data with third parties without your consent, except as stated in the Privacy Policy or as required by law.

6.2 User Account Security

Users are solely responsible for keeping their login credentials confidential. If you suspect unauthorized access to your account, contact the qis918 support team immediately to request a temporary account freeze. qis918 will not be held liable for any losses arising from a user's failure to safeguard their account security.

Account Closure and Self-Exclusion

7.1 Voluntary Closure

Users may request account closure at any time by contacting the qis918 customer support team. Prior to closure, all eligible real-money balances will be returned via the original payment method within the specified timeframe, subject to the fulfillment of all relevant requirements.

7.2 Self-Exclusion

Qis918 offers a self-exclusion option for users who feel they need a break from gaming. Self-exclusion can be set for periods of 30 days, 90 days, 180 days, or permanently. During the exclusion period, users will be unable to access the platform and will not receive any promotional communications.

7.3 Closure by qis918

Qis918 reserves the right to close or suspend any account without prior notice if there is:

• Violation of any provision within these Terms and Conditions
• Activities suspected of fraud or money laundering
• Providing false or misleading information during registration
• Abuse of the bonus or promotions system
• Any actions that threaten the integrity of the platform or other users

Liability Limits and Disclaimers

Qis918 provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will operate without interruption or error at all times. To the extent permitted by applicable law, qis918 is not liable for:

• Indirect, consequential, or special damages arising from the use of the platform
• Losses resulting from failed or delayed fund transfers caused by third parties such as banks or payment processors
• Any losses arising from a user's failure to comply with these Terms and Conditions
• Service disruptions caused by factors beyond our control, such as natural disasters, internet outages, or government actions

Users acknowledge that gaming activities involve financial risk and that all bets are placed at the user's own risk. qis918 is not responsible for any financial losses incurred by users while using the platform.

Amendments to Terms and Applicable Law

Qis918 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. Users will be notified of material changes via their registered email or an in-platform notice. Continued use of the platform after amendments are published constitutes acceptance of the revised terms.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which qis918 operates. Any disputes arising in connection with these terms will first be resolved through qis918's internal dispute resolution process before being referred to the relevant authorities.