1. Home
  2. FAQ
qis918 Help Centre

Frequently Asked Questions qis918 — All the Answers Here

Not sure about something? We've compiled answers to the most frequently asked questions by Malaysia members — from registration to withdrawal, everything is covered here.

Register Now Login
50+
Questions Answered
7
Topic Categories
24/7
Live Chat Support
<5 min
Response Time

About This qis918 FAQ Section

This FAQ section is dedicated to helping you — whether you're a new or existing member — get answers quickly without having to wait for a response from the support team. Every question and answer here is compiled based on the most frequently asked real queries received from qis918 Malaysia users.

We understand that an enjoyable gaming experience starts with peace of mind. When you know how to make a deposit, understand bonus terms, or know what to do if there's an issue with your account — the whole experience becomes smoother and more enjoyable. That's the main reason we've put together this detailed guide in plain, easy-to-understand English.

Topics covered in this FAQ include account registration, deposit and withdrawal processes, bonuses and promotions, account security, available games, mobile app, and the VIP programme. If you cannot find the answer you are looking for, the qis918 customer support team is available in Live Chat at any time to assist you.

Tip: Use the category buttons below to jump directly to the topic you need, or scroll down to read all FAQs from top to bottom.

Account Deposit Withdrawal Bonus Games Security VIP
Why Choose qis918
The Best Platform for Malaysian Players

Before diving into the FAQs, get to know the key advantages of qis918 that make it the top choice for many local players.

Fast Deposits & Withdrawals

Deposits are processed within seconds via FPX, local online banking, e-wallets, and more. Withdrawals are typically completed within 5–15 minutes — among the fastest in Malaysia.

Top-Level Security

256-bit SSL encryption, two-factor authentication (2FA), and a 24-hour monitoring system keep your account and funds safe from all cyber threats.

Thousands of Games to Choose From

From the latest HTML5 slots and Live Casino with real dealers to classic table games and virtual sports — all available on one platform with no separate registration required.

Responsive Mobile App

Enjoy a seamless gaming experience on your smartphone. The qis918 app is available for Android and iOS — lightweight, fast, and optimized for all screen sizes.

Generous Bonuses & Promotions

150% welcome bonus, weekly cashback, daily deposit bonus, exclusive VIP member offers, and seasonal promotions — qis918 ensures the best value for every ringgit you invest.

24/7 Customer Support

Qis918's Malay-speaking support team is available at all times via Live Chat, email, and Telegram. No issue is too small or too big for us to handle.

Account & Registration

Registration at qis918 is free and takes less than 2 minutes. Click the "Register" button at the top of the page and fill in the following details:
  • An active Malaysian phone number
  • A valid email address
  • A strong password (at least 8 characters)
  • Full name as per identification card
Once all details are filled in, verify your phone number with the OTP sent to you — your account will be instantly active and ready to use.

The minimum age to register and play at qis918 is 18 years old. qis918 fully complies with responsible gaming guidelines and does not permit minors to create an account or access any games on this platform.

No. Each individual is only permitted to hold one qis918 account. Owning multiple accounts violates the platform's Terms and Conditions and may result in all associated accounts being suspended or closed without notice. If you are experiencing issues with an existing account, please contact our customer support team for assistance.

Log in to your account and go to "Account Settings" or "My Profile". There you can update your phone number, email address, and other personal details. For certain sensitive changes, additional identity verification may be required. If you need assistance, contact our Live Chat for step-by-step guidance.

On the login page, click the "Forgot Password" link. Enter your registered phone number or email address, and a password reset instruction will be sent to you. Follow the steps to set a new password. This process is typically completed within 2–5 minutes.

Deposit & Payment

qis918 accepts a variety of popular payment methods in Malaysia:
  • FPX (Maybank2u, CIMB Clicks, Public Bank, RHB, Hong Leong and more)
  • E-wallets: Touch 'n Go eWallet, GrabPay, Boost
  • Direct bank transfer (IBG)
  • Cryptocurrency (USDT, BTC)
  • ATM deposit slip
All these methods are available 24 hours a day, 7 days a week for your convenience.

The minimum deposit at qis918 is as low as RM 10, making it an accessible platform for players of all levels. There is no fixed maximum deposit limit — VIP players and high-ranking members are eligible for more flexible limits. For specific limits by payment method, please check our Deposit page.

Most deposits are processed instantly or within 1–3 minutes. FPX and e-wallet deposits are typically the fastest. For manual bank transfers or ATM slip deposits, processing takes 5–15 minutes after proof of payment is uploaded. If your deposit hasn't been credited after 30 minutes, contact our support team with a screenshot of your payment proof.

qis918 does not charge any processing fees for deposits. You receive 100% of the amount you deposit directly into your account balance. Note: some banks or e-wallet providers may impose a small transaction fee on their end, which is outside qis918's control.

Withdrawals & Win Payouts

Log in to your account and go to the "Withdrawal" section in the account menu. Select your preferred withdrawal method (bank transfer, e-wallet, etc.), enter the amount you wish to withdraw and your bank account details. Confirm the request and our finance team will process it. For security purposes, the bank account holder's name must match the qis918 account holder's name.

Withdrawals at qis918 are processed very quickly. The majority of withdrawal requests are completed within 5–15 minutes. In cases requiring additional review (typically for large amounts or first-time withdrawals), processing may take up to 1–2 hours. Withdrawals never exceed 24 hours under normal circumstances.

The minimum withdrawal at qis918 is RM 30. Maximum limits vary by membership tier — regular members can withdraw up to RM 30,000 per day, while VIP members enjoy significantly higher limits. There is no cap on the number of daily withdrawals — you can submit as many requests as needed.

Withdrawals may be rejected for several common reasons:
  • Bonus wagering requirements (rollover) have not been fully met
  • Bank account details do not match the qis918 account holder's name
  • Identity verification (KYC) not yet completed
  • Insufficient balance after active commission deduction
  • Account is under security review
If your withdrawal is rejected without a clear reason, contact our support team immediately for further clarification.

Bonus & Promotions

New qis918 members are eligible for a 150% first deposit bonus — for example, if you deposit RM 100, you will receive an additional RM 150 as a bonus, bringing your total playing balance to RM 250. This bonus is valid for use on slot games and Live Casino. The minimum deposit to claim the bonus is RM 30.

Wagering requirements, or rollover, mean you must wager the bonus amount a set number of times before it can be converted into withdrawable cash. For example, if the rollover requirement is 20x and you receive a RM 100 bonus, you must wager RM 2,000 before withdrawing any winnings from that bonus. Check the specific terms of each promotion for the applicable rollover rate.

Yes, qis918 offers a wide range of ongoing bonuses and promotions:
  • Daily deposit bonus for active members
  • Weekly cashback of up to 10% on net losses
  • Referral bonus — earn rewards when you invite friends to register
  • Special promotions for festive seasons such as Hari Raya, Chinese New Year, and more
  • Exclusive personalised offers for VIP members
  • Weekly slot tournaments with cash prizes

Yes. All bonuses at qis918 are optional — you are not required to accept any bonus. If you prefer to play without rollover requirements, you may choose not to claim a bonus when making a deposit. This means your winnings can be withdrawn without any additional wagering conditions.

Games & Platform

qis918 offers an extensive game collection that includes:
  • Slot Games — Thousands of titles from leading providers such as Pragmatic Play, Habanero, Spadegaming, Joker, PG Soft, and more
  • Live Casino — Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo with real live dealers
  • Table Games — Poker, Andar Bahar, Teen Patti, and other classic table game variants
  • Sports & E-Sports — Live and virtual Sports Betting covering football, basketball, tennis, and popular esports
  • Lottery & Numbers — Toto, 4D, and a variety of local number games
All games can be played directly in your web browser or via the qis918 mobile app.

Yes. All slot games and digital table games at qis918 use Random Number Generator (RNG) technology that has been verified and certified by independent third-party auditing bodies. This ensures every spin, card hand, or dice roll is completely random and cannot be manipulated. Live Casino games use real human dealers streaming live, providing a transparent and authentic playing experience.

Yes, most slot games at qis918 are available in free demo mode. You can try the games without logging in or making a deposit. This is the best way to understand game mechanics, bonus features, and gameplay style before betting with real money. Live Casino games are not available in demo mode as they involve real dealers streaming live.

Security & Privacy

qis918 employs multiple layers of security to protect your account and personal data:
  • 256-bit SSL encryption on all connections and transactions
  • Two-factor authentication (2FA) for login and financial transactions
  • Automatic real-time suspicious activity detection system
  • Automatic account lock after several failed login attempts
  • Personal data protection in accordance with international security standards
  • Regular security audits conducted by our in-house cybersecurity experts

KYC (Know Your Customer) is a standard identity verification process used by financial and responsible gaming platforms worldwide. At qis918, you may be asked to upload a copy of your identification card (MyKad), bank statement, or proof of address for withdrawals above a certain amount or when your account requires additional verification. This process protects you from fraud and ensures that only the legitimate account holder can withdraw funds.

Your KYC documents are processed securely and will not be shared with any third party without your consent.

If you suspect your account has been accessed without authorisation, take the following steps immediately:
  • Change your password immediately via the "Account Settings" page
  • Enable two-factor authentication (2FA) if you haven't already
  • Contact qis918 customer support via Live Chat to temporarily freeze your account while an investigation is carried out
  • Check your login history and recent transactions in your account
Our security team will investigate and take the necessary steps to protect your account.

VIP Program & Membership

The qis918 VIP Program is based on a loyalty points system. Every time you play and make a deposit, you accumulate points that automatically advance your VIP tier. No separate registration is required — upgrades happen automatically once you reach the points threshold for each tier. There are several VIP tiers starting from Silver, Gold, Platinum, all the way up to Diamond.

qis918 VIP members enjoy a range of exclusive privileges:
  • Higher daily withdrawal limit
  • Dedicated personal account manager
  • Exclusive deposit bonus at higher rates
  • Higher weekly cashback
  • Early access to new promotions and the latest games
  • Birthday and personal celebration gifts
  • Withdrawals processed with the highest priority
  • Invitations to exclusive VIP events

Your VIP level is recalculated every quarter based on playing activity. To maintain your current VIP level, you must meet the minimum activity threshold set for that tier. If your activity falls below the threshold during the review period, your VIP level may be adjusted to a more appropriate tier. Full details on VIP level maintenance requirements can be found on our VIP page.

Still Have Questions? Contact Us

If you can't find the answer you're looking for in this FAQ section, qis918's Malay-speaking customer support team is always ready to help. We operate 24 hours a day, 7 days a week, including public holidays.

The fastest way to get help is via Live Chat available directly on the website. For more detailed enquiries, you can also reach us by email and we will respond within 30 minutes or less.

Our commitment: Every query is answered within 5 minutes via Live Chat, and within 30 minutes via email — guaranteed.

Ready to Start Playing at qis918?

Create a free account today, claim your 150% welcome bonus, and start enjoying thousands of games alongside hundreds of thousands of Malaysian players who have trusted qis918.

Register Now — Free Download App Login
FAQ Topics
Account & Registration Deposit & Payment Withdrawals & Wins Bonus & Promotions Games & Platform Security & Privacy VIP Program
Contact Support
Live Chat

Instant response, 24/7. The fastest way to get help in Malay.

Support Email

[email protected] — replies within 30 minutes, every day.

Telegram

Reach us on Telegram for quick enquiries and the latest promotion updates.

Useful Links
Register New Account Deposit Guide Withdrawal Guide Slot Games Live Casino VIP Program Download App Responsible Gaming
New Member Offers
150%
First Deposit Bonus
Minimum deposit of RM 30 only
Credits within 5 minutes
Valid for Slot Games & Live Casino
Register & Claim Bonus
Responsible Gaming

Qis918 is committed to ensuring all members play safely, healthily, and responsibly. Set your limits and enjoy the games stress-free.

Learn More
Bahasa Melayu