Our Commitment: qis918 takes your privacy extremely seriously. Every piece of information you share with us is protected by the highest security measures and will never be sold or misused for purposes unrelated to our services.
This Privacy Policy details how qis918 manages personal information collected from users of our platform. It applies to all users accessing the qis918.com website and the qis918 mobile app for iOS and Android, regardless of location or method of access.
By registering an account or using the qis918 platform, you agree that your personal information will be processed as described in this Privacy Policy. We encourage you to read this document carefully. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team for further discussion.
This Privacy Policy may be amended from time to time. Any material updates will be communicated to you via your registered email or an in-platform notice. The date of the most recent update is always stated at the top of this document.
The Six Pillars of qis918 Data Security
Here is how qis918 ensures your personal data remains safe and protected at all times.
256-bit SSL Encryption
All data transmitted between your device and qis918 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions. No third party can intercept or read your information in transit.
Secure Data Storage
All personal information is stored on dedicated servers protected by multi-layered firewalls, 24/7 monitoring, and strict access controls. Only authorised personnel may access user data, and every access is logged for audit purposes.
No Data Sales
Qis918 has never and will never sell, rent, or share users' personal data with any third party for marketing purposes without the user's explicit consent. Your data belongs to you — it is not our business commodity.
Full User Control
You have the full right to access, correct, or request the deletion of your personal data at any time. Requests can be submitted directly to our privacy team and will be processed within the timeframes set out in this policy.
Secure KYC Verification
Identity verification documents submitted for the KYC process are handled through encrypted systems and retained only for the period required by compliance obligations. Document copies are not shared with any party except where required by law.
Marketing Communication Controls
You may opt out of receiving marketing communications at any time through your account settings or by contacting our support team. Your preference will take effect within 48 hours, and we fully respect your decision.
Information We Collect
Qis918 collects various types of information depending on how you interact with our platform. This data collection is necessary to enable us to provide a secure, seamless, and personalized experience to every user.
1.1 Information You Provide Directly
When you register an account or use qis918 services, you voluntarily provide the following information:
- Full name as per official identification document
- National ID number (MyKad) or passport number
- Active email address and mobile phone number
- Date of birth for age verification
- Current residential address
- Bank account details or digital wallet information for transaction processing
- KYC supporting documents when requested
1.2 Information Collected Automatically
While you use the qis918 platform, our systems automatically record the following technical information for security and service improvement purposes:
- IP address and general geographic location
- Device type, operating system, and web browser version used
- Pages visited, access times, and session duration
- In-platform game and transaction history
- Account login and logout
- Mobile app usage data (where applicable)
1.3 Information from Third-Party Sources
In certain cases, qis918 may receive additional information about you from trusted sources such as payment processors, identity verification agencies, or security service providers. This information is used solely for identity verification and relevant legal compliance purposes.
Purpose of Use of Personal Data
Every piece of information collected by qis918 has a specific and legitimate purpose. We do not collect unnecessary data and will not use your data in any manner inconsistent with this Privacy Policy.
| Data Type | Purpose of Use | Retention Period |
|---|---|---|
| Personal Identification Information | Account registration, KYC identity verification, legal compliance | Duration of active account + 5 years |
| Contact Information | Service communications, transaction notices, customer support | Duration of active account + 2 years |
| Financial Data | Deposit and withdrawal processing, transaction verification | 7 years (financial audit requirements) |
| Technical Data | Account security, fraud detection, platform improvement | 90 rolling days |
| Game History | Dispute resolution, game fairness audits, VIP programme | Duration of active account + 1 year |
Important Note: The retention periods stated above are general guidelines. In specific cases involving legal investigations, active disputes, or ongoing regulatory requirements, data may be retained for longer as necessary.
Data Sharing with Third Parties
Qis918 understands that your trust is the most valuable asset we safeguard. We therefore take an extremely strict approach to sharing personal data with any external party. Your data is only shared in the following situations:
3.1 Authorised Service Providers
Qis918 works with carefully selected third-party service providers to assist in managing the technical aspects of our platform, including payment processors, hosting providers, identity verification services, and customer support systems. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the specific service purposes designated.
3.2 Legal and Regulatory Requirements
Qis918 will disclose user information to the relevant authorities when required by law, court order, or directive from a legitimate regulatory body. This includes investigations into fraud, money laundering, or other financial crimes involving user accounts.
3.3 Platform Security Protection
In cases involving serious security threats or suspected fraudulent activity, qis918 reserves the right to share necessary information with cybersecurity service providers or other gaming platforms involved, for mutual protection purposes. This is done solely to safeguard other users and the integrity of the platform.
Our Guarantee: qis918 never selling, renting, or trading users' personal data to advertisers, marketing companies, or any party unrelated to the platform's operations. This is our absolute commitment to every user.
Cookies and Tracking Technologies
The qis918 platform uses cookies and similar tracking technologies to enhance user experience, maintain session security, and analyse platform usage patterns in aggregate. The following types of cookies are used:
4.1 Essential Cookies
These cookies are required for core platform functions such as login session verification, account security, and transaction integrity. Without them, the platform cannot operate properly and you will be unable to access your account. These cookies cannot be disabled.
4.2 Performance Cookies
These cookies help us understand how users interact with the platform — which pages are visited most frequently, where users spend the most time, and where technical issues occur. All data collected is aggregated and cannot be used to personally identify any individual.
4.3 Functional Cookies
These cookies allow the platform to remember your preferences such as interface language, display settings, and game preferences, so you don't have to reconfigure them every time you log in. They improve the overall usability of the platform.
You may manage or delete cookies through your web browser settings at any time. However, removing essential cookies may affect platform functionality and your gaming experience.
User Rights Regarding Personal Data
As a qis918 platform user, you hold the following rights regarding your personal data. qis918 is committed to facilitating the exercise of these rights within a reasonable timeframe.
5.1 Right of Access
You have the right to request a copy of all personal information we hold relating to your account. This request can be submitted via email to our privacy team and will be processed within 14 business days.
5.2 Right of Rectification
If any information we hold is inaccurate or outdated, you have the right to request immediate correction. For basic details such as email address and phone number, corrections can be made directly through your account settings. For more sensitive information such as name and ID number, a written request with supporting documents is required.
5.3 Right to Erasure ("Right to Be Forgotten")
You may request the deletion of your personal data from qis918 systems, subject to the following conditions:
- No active balance in your account
- No pending investigations or disputes remain unresolved
- Deletion does not conflict with applicable legal or regulatory requirements
- Account has been officially closed
Please note that certain data may need to be retained for a specified period even after account closure, in order to fulfil legal obligations relating to financial records and audits.
5.4 Right to Object to Processing
You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receiving your objection, qis918 will cease the relevant processing within 48 hours. Objections to processing for other purposes will be considered on the merits of each case.
Data Security and Technical Protection Measures
Qis918 continuously invests in the latest security infrastructure to ensure your data remains protected against unauthorized access, loss, destruction, or accidental disclosure.
While qis918 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. We therefore encourage users to also safeguard their own accounts by using strong passwords, not sharing login credentials, and promptly reporting any suspicious activity to our support team.
International Data Transfers
In the operation of the qis918 platform, user personal data may be processed or stored on servers located outside Malaysia. Any such data transfer is carried out in compliance with strict data protection standards and is subject to valid data transfer agreements between qis918 and the relevant service providers.
Qis918 ensures that all countries or organizations receiving user data maintain a level of data protection that is equivalent to or exceeds the standards practiced in Malaysia. We do not transfer data to any party in countries lacking adequate data protection without first implementing appropriate additional safeguards.
Policy Updates and Contact Us
Qis918 reserves the right to amend this Privacy Policy at any time to reflect changes in data processing practices, new legal requirements, or service improvements. The latest version of the Privacy Policy is always available on our official website.
Any material amendments — meaning changes that significantly affect how your personal data is processed — will be communicated to you at least 14 days before taking effect, via an in-platform notice or your registered email. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated policy.
8.1 Contact the qis918 Privacy Team
For any inquiries, concerns, or requests related to our Privacy Policy and your personal data, please contact the qis918 privacy team through the following channels:
- Live Chat: Available 24/7 directly on the qis918 platform
- Email: [email protected] (response within 1–2 business days)
Response Time: The qis918 privacy team is committed to responding to all personal data enquiries within a maximum of 14 business days. For more complex cases, we will provide regular progress updates until the matter is fully resolved.
Your Data Is Safe with qis918
Register an account today and enjoy a secure gaming experience backed by internationally recognised personal data protection standards.